Business problem
Local authorities and mobility operators run processes shaped by public procurement rules, multi-department coordination, and citizen-facing requirements that generic SaaS tools, designed for private-sector workflows, don't anticipate. The result is partial adoption: the SaaS handles the standard case, staff manually patch the rest.
Compare vs SaaS
Generic public-sector software vendors sell a fixed feature set across hundreds of municipalities, which means no single authority's actual process is fully covered. A custom build starts from your process, not a generic template, at a cost structure anchored to what you'd otherwise pay a SaaS vendor in licensing.
This is the same logic behind our operations and citizen-facing service tools, applied here to the specific constraints of public service delivery.
What makes this different, not just a custom SaaS
This isn't a generic case-management SaaS reconfigured for a municipality. We build and deploy AI agents that triage incoming citizen requests, route them across departments automatically based on your actual procurement and jurisdiction rules, and surface the exceptions that would otherwise sit in a spreadsheet next to the tool. The differentiation is structural. A configured workflow tool still needs a human to route each case. An AI-native agent routes on its own and flags only what genuinely needs a person.
Frequently asked questions.
Scoping includes a review of your procurement constraints before any commitment. This is addressed in the 48-hour scoping phase, not after signature.
Either approach is possible depending on your context. Most engagements start by integrating with existing systems and expanding scope over time.
Included at every sprint. Documentation and access transfer are part of the delivery, not a separate line item.
AI-native operations and case-management tools, and citizen-facing service tools, scoped to your actual procurement and coordination constraints rather than a generic template. See our Operations and Customer Service solution pages for what these look like independent of sector.
Tell us which process your current tools don't cover.
We'll show you what fits.